Returns & Exchanges

We want you to be fully satisfied with your Hario brewing equipment. If you are not happy with your purchase, you can return your unused items in their original packaging within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Log in to our returns portal using your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack your items in their original Hario box and outer shipping carton to ensure they are protected during transit.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via the portal and securely attach it to the outside of your package.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.