Frequently Asked Questions

Everything you need to know about our premium home and coffee essentials.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually arriving within 10-14 business days.

What is your return policy for glassware?

We offer a 30-day return policy for all unused items in their original packaging. If your glassware arrives damaged, please contact our support team within 48 hours for a replacement.

Are Hario glass products microwave and dishwasher safe?

Most of our heat-proof glass products are safe for both microwave and dishwasher use. Please refer to the specific care instructions included with your product for exact details.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your destination.

How can I track my shipment?

Once your order has been processed, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.